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      To start the return process for your order, please enter your email address or phone number and the order number below.

      How do I return my item?

      • Enter your order number and email address/phone number in the fields above and click start.
      • Follow the instructions and select the items you want to return/exchange.
      • Pack your item(s) securely to avoid damage in transit.
      • once the return request is approved you will get a confirmation email with the shipping guidelines.

       

      What items are returnable?

      We accept returns/exchanges within 30 days of receipt of your shipment but your goods must be returned;

      • In its original packaging
      • In a full resaleable condition
      • The packaging is undamaged

       

      Non-returnable items

      • Made to measure items
      • Personalised or bespoke items
      • Perishable goods
      • Unsealed pet toiletries
      • Gift vouchers
      • Free gifts/promotional items

      Are there any charges for returns?

      • You are responsible for the cost of the return postage.
      • Original postage costs are non-refundable.
      • In case of incorrect/faulty goods, please refer
      • to our returns policy.

       

      How soon will I get my refund?

      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
      • We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will automatically be applied by the original method of payment, within 10 working days.