How do I return my item?

• Enter your order number and email address/phone number in the fields above and click start.
• Follow the instructions and select the items you want to return/exchange.
• Pack your item(s) securely to avoid damage in transit.
• once the return request is approved you will get a confirmation email with the shipping guidelines.

What items are returnable?

We accept returns/exchanges within 30 days of receipt of your shipment but your goods must be returned;

• In its original packaging
• In a full resaleable condition
• The packaging is undamaged

Non-returnable items

• Made to measure items
• Personalised or bespoke items
• Perishable goods
• Unsealed pet toiletries
• Gift vouchers
• Free gifts/promotional items

Are there any charges for returns?

• You are responsible for the cost of the return postage.
• Original postage costs are non-refundable.
• In case of incorrect/faulty goods, please refer
• to our returns policy.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
• We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied by the original method of payment, within 10 working days.